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Automate your healthcare phone calls

Automate phone call workflows across patient access, clinical operations, and revenue cycle management

Tensor Phone AI
The patient's name is Laura Ferno, and their date of birth is February 20, 1990.
Authorization ID: 1991615
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Reduce costs & improve patient outcomes

↓ CPC

Reduce cost per contact (CPC)

AI Agents can handle all major call center workflows without need for human involvement

  • Eliminate the need for human intervention on up to 99% of calls
  • Ease staffing challenges from high turnover and seasonal demand
  • Reduce costs from training and management
  • Escalate only the most challenging calls to your human team
↑ HEDIS

Improve HEDIS & patient outcomes

Artificial voice and reasoning finally feel human-level, unlocking new levels of personalized patient engagement

  • Delight patients with immediate pick up – zero hold time
  • Eliminate slow, frustrating IVR trees
  • Patients prefer the speed and efficiency of our AI Agents over their slower human counterparts

Never pick up the phone again

Tensor automates workflows across patient access, clinical workflows, and revenue cycle management.

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Patient Access

Patient Intake & Scheduling

Save time taking patient's information and scheduling appointments over the phone.

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Revenue Cycle Management

Prior Authorization & Referrals

Automate your prior authorizations -- for good. When all else fails, and you need to pick up the phone, now you can delegate those calls to Tensor.

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Patient Access

Verification of Benefits

Instead of reaching for the phone to verify elegibility and benefits, send it to our AI to handle.

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Revenue Cycle Management

Payor Follow-up

Tensor automatically follows up – calling the payor to get updates on outstanding requests.

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Clinical

Transition of Care

Free your nurses up from hours of tedioius calls to patients. Let Tensor handle them.

Automating phone calls to all major payors

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How It Works

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Configurable Call Flows

Custom logic to automate your complex workflows

Configure Tensor to match your unique processes

  • Configure the AI Agent to handle any type of phone interaction, without human intervention
  • Handle both outbound and inbound calls, and set custom schedules
  • Create arbitrarily complex workflows and deploy them instantly
  • Our easy-to-use interface helps you structure even the most complex workflows
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AI Phone Call Agent

AI that speaks just like a human

Tensor AI Agents handle up to 99% of phone calls with no human intervention

  • Callers speak directly to the AI Agent, just as they would to a human
  • Fluent conversation and reasoning eliminates the need for IVR trees
  • The AI Agent determines the reason for the call and handles it accordingly
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Observability & Insights

Every call is categorized, labeled & summarized

For every call, Tensor can:

  • Categorize the call
  • Add relevant labels
  • Summarize the call

These annotations add structure and clarity to an ocean of data to help you uncover new insights to improve your business

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Analytics & Reporting

See the big picture

Tensor’s reporting and analytics serve two goals:

  • Surface insights to help you improve your business
    • Reason for call
    • Call outcomes
    • CSAT
  • Improve call outcomes by feeding insights back into Tensor, so that the AI Agent can automate more of your calls
    • % of calls handled by AI
    • Reasons for escalation

Automate your phone calls

AI phone call automation provides a rare opportunity to slash costs while simultaneously boosting HEDIS and uncovering new insights to improve your practice

  • Eliminate human intervention on up to 99% of calls
  • Delight customers with immediate call pick-up and eliminate slow, frustrating IVR trees
  • Configure workflows to allow the AI Agent to handle any type of call
  • Unify your call center operations & surface valuable insights to improve your business
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Integrate with your systems

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Integrations

Connect with your existing EHR, CCaaS & backend systems

  • Integrate directly with your existing systems – minimizing process change.
  • Eliminate the need for manual data manipulation and transfer
  • Need a custom implementation? No problem – our team will work with you to build it
Integrations

Leverage data from your systems

Tensor’s AI communicates with your EHR, CCaaS, ERP, and CRM systems as needed to successfully resolve any call

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Exceptions & Escalations

Gracefully handle exceptions & learn from human agents

  • If the AI Agent ever needs help during a call, the AI Agent will:
    1. First ask the caller to hold & notifies available human agents
    2. Then Merge the first available agent into the call to take over
  • Tracks every escalation, and notifies you when they happen
  • Provides recommendations on how to edit the workflow to better handle these cases in the future
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Adapt & Reconfigure

Easily reconfigure your flows

As your business changes, so must your call center workflows

Tensor is built for rapid deployment & iteration, and gives you the ability to:

  • Iterate, experiment, and improve on existing workflows
  • Fine-tune the AI Agent’s behavior using our easy-to-use AI Agent editor
  • Receive metrics-based improvement tips
  • Compare various deployments using A/B testing and version control
Security & Reliability

Enterprise-grade compliance, security & reliability

Sensitive data requires a careful approach and robust processes. We take security and process integrity seriously – and it shows. As part of our goal to be the most secure and reliable tool in our customers’ arsenal, we offer HIPAA compliance, HITRUST and SOC 2 certification.

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Automate your phone calls

AI phone call automation provides a rare opportunity to slash costs while simultaneously boosting HEDIS and uncovering new insights to improve your practice

  • Eliminate human intervention on up to 99% of calls
  • Delight customers with immediate call pick-up and eliminate slow, frustrating IVR trees
  • Configure workflows to allow the AI Agent to handle any type of call
  • Unify your call center operations & surface valuable insights to improve your business
Please provide your phone number.
Please provide a valid phone number.
Please provide your phone number.
Please provide a valid phone number.
Please enter your message.

Client Testimonials

Tensor is trusted by visionary healthcare leaders

Tensor has transformed the way our team manages prior authorization. Its gone from Excel sheet chaos to streamlined and automated. Saves my team hours a day.
Inder Takhar

Inder Takhar

COO, trüHealthNow

Love the product and the team. They flew out to our offices, sat with our medical billers to deeply understand our workflows. Then they tailored the product to our needs. It's been a game changer.
Ron Dayton

Ron Dayton

CEO, Physicians Choice Medical Billing

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